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Startup life is brutal. There are so many mistakes. Doing that in the call centre industry is even harder – it’s an industry of tight margins, productivity and well-established competition.

Apologies if you’ve been missing us! Jimmy explores how and why he takes a different route to other businesses when building a business proposal, and as a result, drives a consistently high win-rate. He talks through examples for insurance, risk and more, from an SME and Data Science angle, and tells it how it is, in true Jimmy style! Finally, we’re back! In this week’s episode, Jimmy and Paul discuss the early stages of the SaaS funnel, from initial prospect through to Sales Qualification, and the dangers involved in getting it wrong.

From RevOps to ContentOps, the episode is packed with takeaways an considerations for others in the SaaS space, as well as a discussion on how TMAC faced challenges in terms of ‘boiling the ocean’ with a product that could work well with almost any industry, and most role profiles within those contact centres.

SME knowledge proves to be key! In this episode, we carry on from episode 14 – where we talked about the business cash flow, and all the issues we’d found with it A frank discussion as ever with Jimmy on life in a startup. Today’s show focuses directly on cash or the lack thereof, at times in a small business, as well as what are the lessons to be learned there? Jimmy talks through some of his mistakes, and how the business learned the hard way at times! Lots to take away from this episode, and the followup episode on making the pipeline more controllable and predictable coming in 2 weeks whilst Paul gets married!

Jimmy walks through his vies on why product market fit is essential for any new startup, especially in the tech space – but also having the SME knowledge to guide that. He discusses the path he took with TMAC, and the consideration that bootstrapping may have been the wrong path, based on the experience and knowledge of the initial founding team – would he have gotten more financial acceleration by going out to investment before actually landing a client?

Hopefully, this is a very useful conversation for anyone out there considering starting a new business, or in the early stages – we’d love to hear your thoughts! Apple Podcasts Preview. Creating a Value Prop! JUL 18, Startup Cashflow The bits you don’t hear! Startup Cashflow Top Podcasts In Business. I Hear Everything. Entrepreneurs on Fire. The Ramsey Show. Ramsey Network. Planet Money.

Jocko Podcast.

 
 

 

[The Writers Panel with Ben Blacker : Throwing Shade

 

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