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Troubleshoot Guide downloading problems in Windows Media Center – Microsoft Support.WMC TV Setup gives me a failure on download TV data – TheGreenButton – Windows Media Center Forums

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Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Summary: This document describes how to import program data into the Electronic Program Guide data store for Windows Media Center on a Windows 7 computer. The main audience for this document is developers who want to build applications to import external Guide data into Windows Media Center and are familiar with Guide and MXF file format.

This document describes how to use LoadMXF. This document describes how to use this tool with the MXF file format to author Guide data. A detailed example is also provided. Microsoft makes no representations regarding and will not be responsible for any liability, failure, or inaccuracies in this document that relate to or result from:. The LoadMXF. Generally speaking, each XML element is transformed into a record row in a table in the database.

Note Everything in the file is case sensitive. When lists of IDs are specified, spaces are not allowed—only the comma , delimiter is allowed. Boolean values can either be “true” or “false”, or “1” or “0”. This section describes each element in detail, including the following information about each attribute:. An ActorRole element is defined within a Program element and defines a relationship between a Person element and the surrounding Program element whether the person is an actor.

The Assembly element and its nested elements are standard header elements of the document and do not change. A Channel element defines how to access a service the channel number the user enters to tune to the service. If matchName is specified, it should take the following format according to the signal type:. An DirectorRole element is defined within a Program element and defines a relationship between a Person element and the surrounding Program element whether the person is a director.

An GuestActorRole element is defined within a Program element and defines a relationship between a Person element and the surrounding Program element whether the person is a guest actor. The GuideImage element defines an image to be displayed and has the following attributes:. An HostRole element is defined within a Program element and defines a relationship between a Person element and the surrounding Program element whether the person is a host.

A Keyword is a named attribute that a Program element can be tagged with. These keywords are displayed in the details for a program and used in the Search By Category functionality. A KeywordGroup element defines a set of keywords. It has a primary Keyword that identifies the name of the group. This is used to define the hierarchy in the Search By Category functionality.

A Lineup element defines a collection of Channel elements and has the following attributes:. The Person element defines the name of a person and has the following attributes:. An ProducerRole element is defined within a Program element and defines a relationship between a Person element and the surrounding Program element whether the person is a producer. A Program element defines a unique episode or movie.

For instance, Program can refer to a particular episode of a TV series. The Program element is one of the main elements in the listings file and has the following attributes:. The Provider element provides information and copyright about who provided the listing data.

A ScheduleEntry element defines when a program will be broadcast on a service. ScheduleEntry elements are grouped by service and specified in increasing chronological order. The first ScheduleEntry element is specified with a start time and a duration. Subsequent ScheduleEntry elements in the group have only the duration attribute. If you need to specify a gap in the schedule, a new group for that Service element is defined. Note ScheduleEntry elements are never tagged with a uid attribute.

The Season element defines a season of a particular program, although it is not often specified because the season information may not be known. The Season element has the following attributes:. The SeriesInfo element defines a series of a particular program such as Lost and has the following attributes:. SeriesInfo is referenced by the Program and Season elements. An WriterRole element is defined within a Program element and defines a relationship between a Person element and the surrounding Program element whether the person is a writer.

After loading guide data, the data can be reindexed by running a Windows Media Center task from Task Scheduler. Reindexing makes the data searchable. The user can recover a corrupted Guide data store back to the last known good state by running a Windows Media Center task from Task Scheduler. The task may take several minutes to download the new Guide data to the recovered data store when the Microsoft Guide data service is available.

Then, the user must reload the custom listings into the recovered Guide data store by running LoadMXF. Windows Media Center has corrected a problem with your recording data and will download the Guide again. You should review your recordings to verify they are still scheduled correctly. Web addresses can change, so you might be unable to connect to the Web site or sites mentioned here. Skip to main content. This browser is no longer supported.

Table of contents Exit focus mode. Table of contents. Additional resources In this article. Defines the person’s role with the program actor, writer, guest star, host, producer, or director. A named attribute that a program can be tagged with. Keywords are displayed in the details for a program and used in the Search By Category functionality. A set, or group, of keywords. The keyword group has a primary keyword name that identifies the group and is used to define the hierarchy in the Search By Category functionality.

This value should take the form “! If not specified, the value of the Service element’s callSign attribute is used as the default value. Note All of these values are expressed as decimal integer numbers. Use IDs such as i1 , i2 , i3 , and so forth. The top level keywords use IDs such as k1 , k2 , k3 , and so forth. The second-level keywords have IDs in the corresponding s, such as k and k Keywords are referenced by Program and KeywordGroup elements.

The value of a Keyword id attribute, and defines the name of the KeywordGroup. The first keyword in this list should always be the “All” keyword.

Programs should not be tagged with this keyword because it is a special placeholder to provide the localized value of “All”. The uid value should be in the form “! Use IDs such as p1 , p2 , and p3. This uid should take the form “! This value should be an integer without a letter prefix. Program elements are referenced by ScheduleEntry elements. The maximum length is characters. If a short description is not available, do not specify a value.

The original air date in local time of the program. Use this value to determine whether this program is a repeat. A comma-delimited list of keyword IDs.

This value specifies the Keyword attributes that this program has. This value determines whether the program appears in the Movies category of the Guide grid and in other movie-related locations. Contains the value of a GuideImage id attribute.

When a program is selected in the UI, the Guide searches for an image to display. The search order is first the program, its season, then its series. The dateTime type is in UTC. This attribute is only specified for the first ScheduleEntry element in a group. Indicates whether this program has been taped and is being replayed for example, a sports event. Indicates whether this program is being broadcast delayed for example, an award show such as the Academy Awards.

Use IDs such as sn1 , sn2 , and sn3. Seasons are referenced by Program elements. This value should be specified because it doesn’t make sense for a season to not be part of a series. Use IDs such as si1 , si2 , and si3. This value starts with “! Using the format “! If this value is not available, use the same value as the title attribute. If this value is not available, use the same value as the description attribute.

 
 

 

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Learn more. Here are solutions to some common problems you might encounter when downloading Guide information in Windows Media Center. Occasionally, Windows Media Center might not be able to download Guide data. Typically, this occurs for one of the following reasons:. Your computer is not connected to the Internet or there is a problem with your Internet settings. If your computer connects to the Internet by using a dial-up connection, make sure that the dial-up connection is configured properly.

The Guide server is not available or is temporarily out of service. If the Guide Setup was previously successfully completed, Windows Media Center will try to download it again daily. If a number of channels are incorrect, try selecting a different set of Guide listings in the Guide Setup. If only a few channels display incorrect network and program information in the Guide, you can edit the channel numbers, change listings, or add listings to a channel.

A check mark next to Edit Numbers indicates that you can edit channels. Select Restore Default to remove all changes made to the Guide listings. When you select Restore Default , it turns on all available channels and restores the default listings mapping. Use the arrow keys to scroll through the list and locate the channel number you want to change.

As you select each channel, the inset window displays that channel. Enter the new channel number. If you are using a keyboard, make sure the NumLockkey is on. One of the following things will happen:. The new channel number will already exist in the listings and you will be asked to resolve the conflict. If you are editing many channel numbers, you can select Sort List to sort the list numerically by channel number and view the revised listings.

On the Start screen, scroll to Tasks , select settings , select TV , select Guide , and then do one of the following:. From the list displayed, click the appropriate Guide listings for that channel. Continue to add listings as needed. After completing your changes, select Save to return to Guide settings. Follow the directions to select a new channel lineup.

If you are not sure which TV service provider to select, check your monthly cable bill for that information. The Guide information is downloaded periodically over the Internet from your Guide’s listed service provider. You’re notified that “No data is available” in the Guide if:. Windows Media Center can’t connect to the Internet to download the new Guide information, and the Guide information that was previously downloaded is corrupt or has expired.

If you receive a TV signal from a satellite TV provider and you do not subscribe to the local channels, the TV listings in the Guide will probably not include the local channel package.

Because the digital TV listings are often derived from the local listings, not having the local standard TV listings in the Guide means that you won’t have listings for the equivalent digital TV channels.

To get listings for the digital TV channels, you can reconfigure the part of the Guide that deals with standard TV and choose a different TV service provider that includes the local channels. By adding the local channels, your digital TV channels will be correlated with the appropriate Guide information for the local channels now included in the Guide.

Try selecting a new region, and then select a new ZIP Code or Postal Code to see if you get more accurate Guide listings, even if they are not listed specifically for your region. You will be prompted to confirm your region. Select No, I want to select a different region , and then follow the instructions to select another region.

Complete the Guide configuration with a new selection for Guide listings that could better match the channels you receive. If you are notified of Error 20, 21, 22, 23, 24, 25, or 82, a processing error occurred that caused the Guide download to fail.

Restart your computer, and then try to download updated Guide listings. If your computer continually fails to download the Guide because of a processing error, contact your computer manufacturer for assistance. If your computer did not come with a TV tuner card, you might be able to add one. Windows 7 More Support for Windows 7 ended on January 14, We recommend you move to a Windows 11 PC to continue to receive security updates from Microsoft.

Typically, this occurs for one of the following reasons: Your computer is not connected to the Internet or there is a problem with your Internet settings. The Guide service provider does not have Guide information for your location. You’re notified that “No data is available” in the Guide if: Windows Media Center can’t connect to the Internet to download the new Guide information, and the Guide information that was previously downloaded is corrupt or has expired.

Guide information isn’t available for your location from the Guide listings service provider. Why are the Guide listings missing for digital TV channels? Why don’t the Guide listings match the channels I receive? What happens if error 20, 21, 22, 23, 24, 25, or 82 is displayed? Need more help? Join the discussion.

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Ask a new question. From the issue description I understand that you are facing an issue downloading the program guide on Windows Media Center. To assist you better I would appreciate if you could answer the following questions:. Right click on this task and select Run status goes to “Running”. This information should help you.

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